In early December I made a purchase (for myself) from Choxi for an undergarment that didn’t fit at all (despite the fact that I’d checked and used the measurements suggested for the item.) It wasn’t cheap ($29) so when it didn’t fit, I contacted the company and set it back. As a result, after it was returned, I had $29 credit for other purchases.
I shopped the site and found a RCA 7″ tablet for John. With the credit ($29), I only had to pay an additional $12, or $41 total.
The tablet came but it was a disappointment because it wouldn’t charge. I thought it was just the charger cable, so I bought another charger on eBay, but it didn’t work any better. It was obvious that the tablet was the problem.
I contacted Choxi on December 21 and talked over the problem. I was given a choice: return the tablet and have a replacement shipped or I could get a $41 refund. I opted for the refund. I made sure, I had the amount to be refunded in writing:
The confirmation email I received included this statement: “Once processing is complete, a refund will be issued for the amount of $41.00.”
Today I saw the refund amount in my Visa credit card on-line statement. It was for $12. I wasn’t happy. I called Choxi and explained the whole situation and that I have in my possession an email which stated the refund would be for $41.
After a loooong conversation, I got the customer rep to agree to credit the $29 back to my credit card. At first he said, “But it’s a credit on your Choxi account and you can spend it.”
I said, “I’ve purchased two items from Choxi and I’ve returned both of them. Why would I want a $29 credit with your company?”
I’ll hope the $29 eventually gets into my Visa account. I’ll post that happens.
Didn’t take long. The full $41 has now been credited to our credit card. Thanks Choxi.