Back on September 15th we had our Brighthouse TV and internet service installed by two installers. End of story, right?

Nope, it didn’t work so the repair folks were supposed to return on the 15th, then on the 16th but it took until the 17th before someone finally showed up. The install was so defective, that repair person said they’d need to start over with new cables throughout the whole house and he scheduled two installers to re-do the job. They came that Monday afternoon (the 17th) and stayed most of the day. The job wasn’t complete that day so on the 18th two more came back to finish the job By then we’d had seven installers/repair people. On the 22nd, we had one repair person (number eight) who was scheduled to figure out why we weren’t getting all of our channels.

Yesterday we worked with the Hitachi expert to find out why our new HDTV had a loud background hum and wouldn’t allow us to turn on close captioning. He checked out everything and isolated the problem in the cable box. So today Brighthouse was supposed to send out a repair person to replace our cable box. The repair person was told to call us a half hour before he would arrive. (We gave him our cellphone number.) We knew he was scheduled between 2:00 and 5:00 but figured we could go to the pool because he’d be calling and we had our phone with us. (I also put a note on the door.) When we got home at 3:35, the note had blown off and guy number nine been here at 3:30 without calling us first.

Our appointment is re-scheduled for tomorrow between 2:00 and 5:00. Guess we can call that person number ten! Will the saga ever end?